Distance Selling Regulations and order cancellation
Although the Distance Selling Regulations do not apply to bespoke products which are commenced immediately such as printing we are happy for you to cancel your order after submitting it to us providing that the print process has not started.
To do so please IMMEDIATELY send an email to firstname.lastname@example.org stating the order number and full details, with the reason for cancellation. If the printing process has not already started (our factory works 9am to 5pm, Monday to Friday and reserve the right to commence work on your order immediately upon receipt) we will confirm a refund in full.
Regretably, once the printing process has started, we are unable to cancel any order or refund any payment.
Our only terms of payment are strictly payment in full upon placing the order. For cancellation details, see above.
General terms and conditions
1. Agreement and liability
These Terms and Conditions comprise a binding contract between you as an authorised user of the Centreprint website and Data Consultants UK Ltd, Units 1 & 2 Lanesfield Drive, Wolverhampton. WV4 6UA (trading as “Centreprint Print & Mail” and “Centreprint Online” hereafter known as “Centreprint”) for the supply of goods and services via this site, and including all digital and litho printing services greetings cards, invitations, envelopes, business cards etc with images and designs uploaded via the Internet or sent to us on a CD/DVD or memory card. By using the site, you agree to be bound by these Terms and Conditions, which also govern all orders made via or in connection with the site. The offer and description of these goods and services by Centreprint does not of itself represent an agreement to accept an order in accordance with these Terms and Conditions.
CENTREPRINT`S LIABILITY TO YOU IN RESPECT OF YOUR ORDER (INCLUDING IN RESPECT OF DELAYED, CORRUPTED, DAMAGED AND LOST ORDERS) IS LIMITED TO THE VALUE OF THE ORDER ONLY. IF THE IMAGES OR DESIGNS OR ARTWORK THAT YOU SUBMIT ARE OF VALUE IT IS ESSENTIAL THAT YOU KEEP A COPY SAFELY AS CENTREPRINT CANNOT GUARANTEE SAFE STORAGE OF YOUR FILE(S),
YOUR STATUTORY RIGHTS ARE NOT AFFECTED.
WE THEREFORE RECOMMEND THAT BEFORE SUBMITTING DIGITAL FILES OR IMAGES TO US YOU RETAIN A COPY FOR YOURSELF TO USE IN THE UNLIKELY EVENT OF YOUR IMAGES BEING LOST OR CORRUPTED. YOU SHOULD ALWAYS RETAIN YOUR OWN COPIES OF ALL IMAGES UPLOADED OR OTHERWISE SUPPLIED TO US.
2. Delivery of printed matter
All printing will be delivered to the delivery address supplied by you during the registration process. Time for delivery is an estimate only and it is not a condition of this agreement.
Orders may be refused without explanation and entirely at the discretion of Centreprint.
3. Colour matching
All digital or litho printing has to be carried out using the CMYK printing process. RGB images and files supplied will be automatically converted to CMYK before print and corresponsing colour and contrast changes can be expected as is general throughout the printing trade. Centreprint cannot guarantee the colour and contrast reproduction of photographic or other images on the printing supplied by us generally as compared to those on a computer screen or previously printed on photographic paper.
All orders to be shipped within the UK and European Union are PLUS UK Value Added Tax at the current UK rate. Postage and packaging where appropriate may be listed separately and in accordance with UK law attracts VAT at the current rate. Centreprint shall not be liable for any other taxes or duties that may be imposed upon you and for which you will remain fully responsible.
Prices and specifications are subject to change without notice.
The purchase price is payable in advance by credit/debit card. We reserve the right to refer to your credit/debit card provider and any other credit reference agency or bank.
5. Returns and cancellations
When placing orders for goods and services on the Internet or by mail order you would generally have the right to cancel your order, free of charge, by giving notice within 7 days of the order. However, this does not apply where the service ordered is bespoke and commenced immediately. You hereby consent to Centreprint commencing work immediately and as such you will not have a right to cancel your orders. We will, naturally, do our best to stop producing an order if you contact us quickly. Due to the personalised nature of all printing services, we are unable to offer refunds on these items, save where we are required to do so by law. Products deemed to be faulty should be returned within 28 days of receipt. Your statutory rights, and section 1 above, are not affected by this section 5. If you have any questions please contact Centreprint, Units 1 & 2, Lanesfield Drive, Wolverhampton. WV4 6UA or email us at email@example.com.
Your statutory rights are not affected by this clause 5.
Centreprint will use all reasonable endeavours and the secure encryption to prevent any breaches of security including credit/debit card details provided by you and further to use all reasonable endeavours to ensure that any Centreprint supplier/sub-contractor or agent exercises the same standard of care similarly to prevent breaches of confidence.
You are solely responsible for the security and use of any user names and passwords needed to access the service or any part of it. Any use of your account with your password will be deemed to be made by you (and you will be responsible for all such use including all images uploaded using your password).
Centreprint reserves the right without notice to suspend or alter the operation of its services at its sole discretion and without reason. In such circumstances notice will be provided wherever possible.
You warrant and undertake that you are at least 18 years of age and the authorised owner of the credit/debit card details which you supply to Centreprint.
9. Illegal use
You warrant that you will not use any of our services for any fraudulent or illegal purpose and that you will not submit any image that:
(a) is unlawful, pornographic, indecent, defamatory, offensive, obscene, otherwise objectionable or harmful to (or which depicts harming) children in any way; or
(b) would constitute, assist or encourage a criminal offence, violate the rights of any party, or that would otherwise create liability or violate any local, state, national, or international law; or
(c) infringes any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party; or
(d) Use the service to transmit or invite access to any images described in paragraphs (a) through (c) above.
and you accept and undertake that you will be liable for any action taken against Centreprint in relation to such activities and will fully indemnify Centreprint against all actions, claims, demands or costs which may arise as a result.
10. Right to decline
Centreprint reserves the right to decline to print or return any image without giving a reason.
11. Intellectual property rights
You warrant that you are the owner of the copyright in any material that you send to us for reproduction.
Where you utilise any 3rd party images and materials on the website you will not have any ownership rights in those images and you may not reproduce or copy these in any way.
Without prejudice to clause 1 (general liability statement) or clause 5 (returns) above, Centreprint`s liability to you shall be limited to the sum of £50 for any one incident or series of related incidents and up to a total of £100 for all incidents in any period of twelve months.
Without prejudice to clause 1 (general liability statement) or clause 5 (returns) above, Centreprint shall not be liable for any economic loss, profits or anticipated savings, any loss of goodwill and reputation or any loss of data or any consequential loss as a result of breach of contract and/or negligence.
Your statutory rights are not affected by this clause 12.
13. General provisions
Nothing in these Terms and Conditions shall confer on any third party any benefit or right to enforce any term of this Agreement. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these purchase terms.
These Terms and Conditions form the entire agreement between you and Centreprint and supersede any oral or written communication agreements or other representations. Centreprint reserves the right to add or change these Terms and Conditions at its sole discretion at any time without prior notice (but this will not affect accepted orders which remain uncompleted at the time).
These Terms and Conditions are governed by the laws of England and are subject to the jurisdiction of the English Courts.
You should ensure you have read and fully understand these terms and conditions before submitting your order. If you have any questions please contact us.
Data Consultants UK Limited trading as Centreprint Print and Mail
Registered Office: Units 1 & 2 Lanesfield Drive, Wolverhampton. WV4 6UA
Registered in England Number 3854337.
Notified under the Data Protection Act 1998.